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Some customers of fintech company, OPay were on Sunday thrown into panicky mode as a video of some people complaining about fraudulent withdrawals surfaced online.
In the video, some agents of OPay stormed the Alender House Office of the company in the Alausa area of Ikeja, to protest what they described as unauthorized withdrawal from their accounts.
According to them, they had been experiencing frequent unauthorized withdrawals from their accounts and they had complained to the company, but nothing was being done.
They also said they had reported the matter to the police to help them in recovering their stolen money.
Other News
- “Huge sums of money were unscrupulously taken away from our accounts. Balances of our accounts were removed, some were transferred to other banks, and some were used to purchase airtime, others were transferred to different OPay accounts that we do not have any dealings with,” a leader of the agents who spoke on camera stated.
The video prompted many to be worried about the safety of their money in the digital bank. However, a check on the video shows that it first surfaced online in August 2021, which shows that the event was not recent.
OPay also on Sunday reacted to the video by saying it was old.
Panick withdrawal
However, the company’s clarification came too late for some customers who had out of panic withdrawn all their money from the fintech account to avoid falling victim.
Reacting to the company’s clarification on the video, a customer of OPay identified as Olanrewaju Abdulyekeen, said:
- “I have been a victim of many scams recently, thank God I was able to move my money out of your account. Communication is key. Learn to communicate with your customers when you have issues or crises.”
https://x.com/Abdyekeen_Bash/status/1708569585295724601?s=20
Another customer of the bank posted a screenshot of his OPay account showing a balance of N1.48. “I have withdrawn all my money,” he said.
https://x.com/MayorOlunuga15/status/1708561566419808592?s=20
OPay’s reaction
Assuring the customers that the platform is secure and their money safe, OPay in a statement released on Sunday, stated:
- “Our attention has been drawn to a certain old video that resurfaced on some social media platforms regarding alleged fraudulent activities on some OPay Agent accounts.
- “We wish to state that the allegations are dated and have been resolved in collaboration with all relevant stakeholders. We implore our customers and the general public to ignore and disregard the video and its content. We remain committed to protecting our users from any fraudulent activity or scam as customer data protection is our priority.”
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There should be a video program to counter the effect the TVC news has gone viral.
Pls opay is holding back my money I did a withdrawal since on the 16th of August is over 2months now am yet to get a reversal i withdraw with tbere atm card the error msg I got was issuer or switch inoperative up till now the money has not been reversed
Have you fill dispute form to reverse your money
I thank God, have deposited some huge amount of money to my opay account, but I never seen any problem with opay, am proud to have opay app, thank you
I swear when saw the video I was highly shocked and I spent no time in withdrawing my money to my other account.
I am a victm. About 19,000 was removed from my account. I called my agregator he was just prosponenting it and later told me customer said II registered for something in their platform. I even spoke with them customer, all them told was that the money was reversed. I sent receipt to them and nothing was done. The money was removed about 4 times that amount to 19k. This people are just rubbing the masses. I have prove of receipt anytime you need me at nairametrics.
I am also a victim. A sum of Forty Nine Thousand Naira was withdrawn from my account two times on day and time by an unknown person. So Ninety Eight Thousand Naira was withdrawn from my account the same time. I have reported it to Opay about two months ago and have not heard anything from them since then.
Abeg nah you give Dem access to your account
I swear, cos it’s not even logical, his card must be cloned
They should begin to have branches in all the states. It’s very important. Atleast one branch in each state
its very true to show their commitment snd trust they need to open branches in all the 37 capitals
I have opay account but stop using it for many years now.I believe what is happening is known to be an insider.
I have been using Opay and haven’t heard any issue of withdrawal without my consent,.I have a my ATM and I’m enjoying it..infact just yesterday someone sent a link that Opay is going to for independence so many people fell for it,I did too,but at some point I stopped because I realized putting my details will expose my account and get scammed.so we should be careful
Many of you here commenting bad comments are careless people that just can’t protect or keep your phones very well. For me Okay is still the best bank in Nigeria right now . I don’t know about tomorrow ooooo. But now they are doing very well please.
Same here, I didn’t even give it a second thought, I asked them to send me evidence of their own 5k payment 😂, thief people everywhere.
I’ve been using Opay for a reasonably long time now. It’s by far the best financial institution I’ve ever dealt with.
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