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Airtel Nigeria has disclosed that it credited its subscribers with N1,000 airtime and data as compensation for service disruptions on its network on Friday, October 16, 2020.
This was contained in messages sent by the network provider to its subscribers, informing them that the airtime and free data were compensation for service disruptions.
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There had been social media reports that Airtel Nigeria was crediting its subscribers with free N1,000 airtime. While many of the subscribers did not know the reason for the unusual gesture by the network provider, they claimed it was a cyberattack by ‘Anonymous’ hackers after it had asked Airtel Nigeria subscribers to check their balance for N1,000 airtime.
Some others claimed that the free airtime was a giveaway to support the ongoing #EndSARS campaign in the country.
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The message from Airtel states, “Dear customer, we apologise for the recent service disruption experienced on October 16. Normal service has been restored and your line will be credited with five minutes of on-net calls and 100MB of data both valid for one day.”
This is in line with the compensation policy of the Nigerian Communications Commission (NCC) for the industry.
A spate of hacks claimed to have been executed by an “Anonymous” hacker group had sparked rumours of bank accounts and Pay TV hacks on social media. Even some Federal Government agencies were not spared of the alleged hack by this same group.
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On Sunday when MultiChoice’s customers found that restriction had been lifted on all channels on DStv and Gotv, they attributed it to cyberattacks perpetrated by ‘Anonymous’.
However, a representative of the company said the Pay-TV company was upgrading its system and had informed its subscribers via text messages last week.
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Nairametrics had earlier reported that Airtel Nigeria had denied giving out free N1,000 credit to its subscribers. This follows the claim by the telecom firm’s subscribers on Twitter of being credited with N1,000 airtime after Anonymous hacker asked them to check their balance.
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Airtel is an u serious entity, they vredited and removed after some times
Day were hacked
Airtel is not serious at all. It’s fake. My line was credited with 1,000 and removed again. Who begged you for free airtime when you knew you were not capable? Rubbish!!!
Bro this is nonsense they were hacked they took back the credit and they even took mine back which kind of poor journalism is this
Airtel can lie for African…u said compensation!But Airtel just remove the 1000 naira back because I did not use immediate….
Airtel is a rubbish network provider, who begged you people for free airtime, they credited my line with #1000 nd later took it back nd my main balance was also deducted including my data of 4.5gb and there customer care is nt connecting. All of you in charge are mad!!
You are right. The same thing they did for me, removed the 1000 and also deducted my 100 balance. Stupid network with useless management.
You nailed it. Exactly what happened
What a sweet lie, if they truly gifted subscribers #1000 worth of data/airtime, why then did they take it back from us
But mine was different,I didn’t receive any free ✈time
My two Airtel lines wasn’t credited yesterday. Please send me mine.
It was a ruse and fraudulent act done by the Airtel firm in Nigeria by crediting people a thousand naira and still take it back within the shortest through a fraudulent number *234# yesterday, several numbers of people and good citizens of this nation were a sudden victim of this evil sent code to dial and press 1 and later 5 in which they will say to you your account will later be credited back with sum of #5,000 and at the end of this clicking this evil code, #1,000 will be deducted back or you will be debited in case you don’t have a sufficient funds or credit. This is not good for Airtel firm integrity.
That’s very true. The same thing happened to me. I woke up this morning with zero credit. It’s all a scam. Should have known better. Airtel,that was low of you
As a matter of fact, my airtel line was actually credited with this #1,0000, however,few hours later my balance including the #1,000 disappeared which also affected my data balance of 500 mb went down within 10 mins.
There is no benefit for all credit bought of Airtel as their service get worst on daily bases. Never good signals both for browsing,calls and SMS sending to other network and to same Airtel line. My wife nd I using Airtel but can’t enjoy calling or pass message to each other so bad.
They should realised if they fail to render beta and improve service to all loyal customer MTN,GLO & ETISALAT is solution since we have variety now.
Do you need to CONTINUE suffering with them as if your family owns the company? Such a classless company.
Airtel lacks credibility. I couldn’t believe they credited and took away the bonus and my existing airtime without using anything. I called their customer service endlessly but they didn’t pick up. They will surely run down soon. So disgusting
This isn’t very pleasant….
I used the 1,000 to sub for airtel talk more..
To my greatest surprise this morning, airtime and data fly..
This is more than fraudulent act.
But if it was compensation to user, why take it away when some people have not even use it??
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Same here I called customer line to know why and they where speaking English
I even used mine to subscribe, fiam this morning, the 1.5gb has disappeared.
Airtel practically perpetuated a scam that will likely go un-investigated
We didn’t beg you for any call card compensation. Check our individual recharging and subscription strength you will realize that we do more than your staffs. You’re just a poor service provider who is very poor and can only give your customers free airtime like so said for just only a day to use. Fake poor network
Airtel be sincere for once, you credited our account like you claimed and took back what you credit. You are so shameless and insincere. Have some shame in. You and shut up you trap.
Airtel is a bloody lying entity. The network was hacked and now they have started removing the N1000 airtel from customers balances. If you are lucky to have used yours, fine. If not they will remove it from your balance. They just removed mine this morning.
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