Telecom giant MTN has explained why the quality of service (Qos) is still low. It blamed the problem on the bureaucracy surrounding the rolling out of new base transmission station (BTS) and vandalism of optic fibre cables.

MTN Corporate Services Executive Akinwale Goodluck said in Lagos that the issue of service quality is essentially that of “capacity problem” occasioned by the dearth of infrastructure. He said even when the operators were willing to roll out, there was always the frustration of getting the necessary approvals from various government agencies and communities who demand money from operators.

Why low service quality persists, by MTN